Shipping and Returns F.A.Q
FREE USA Shipping & NO Sales Tax
Free Shipping Offer – USA
Standard shipping to the USA is included FREE in the product purchase price. We do not charge sales tax.
Your valued purchase is insured; a tracking number sent to you and is professionally packaged, so that it arrives in excellent condition. You may also track your order once it is processed by our customer service staff.
When will I receive my lights?
Your product will ship within 1 business day of ordering. We ship by US Postal Mail (USPS) and insure your order for its full value. Once your order ships, you will receive an email with tracking information.
International shipping costs – We ship worldwide – Product is ‘Plug and Play’ worldwide
UK, EU, Switzerland, Norway, Australia, New Zealand and South Africa. If your country is not listed in our shipping list please contact us to discuss your order and other methods of payment. We do not ship to countries blacklisted by the US Government.
To obtain international shipping prices; add the number of lights you want to the cart, proceed to the checkout and fill out your billing address to automatically display the shipping costs for this order.
SuperGrowLED.com charges exact shipping costs plus insurance for international sales.
The Super Grow LEDs’ power supplies are the best in the industry, operating anywhere in the world. We sell to Australia, United Kingdom, Netherlands and all through Europe these lights are ‘plug and play’.
Super Grow LEDs work WORLDWIDE. Adapter shape changer required from USA three pin plug to UK, AUS/NZ or EU these are super cheap and work well
UK just buy a £1.70 adapter like this here.
Europe just buy a £4.00 adapter like this here.
Australia / New Zealand just buy a $1.00 adapter like this here.
Value Added Tax (V.A.T.) and Goods and Services Tax (G.S.T)
United Kingdom (UK), European Union (EU), Australian and New Zealand customers will not be charged V.A.T. or G.S.T on purchases. However these charges may be levied by your country upon importation. Super Grow LED have no control over these charges.
International Customs and Duties
Super Grow LED is not responsible for customs, duties or any additional taxes levied by your countries import offices. We report the actual cost of the sale on all customs documentation.
All prices currently listed at SuperGrowLED.com are in US Dollars, please check the current rates if you are outside the United States using Oanda.com
Returns and Restocking Fees
If you have questions about this return policy, and before you place an order, please contact us directly by one of the methods outlined on the Contacts page. Shipping and handling charges for returning items are to be paid by the buyer.
Items must be returned to us using a shipping service with tracking, such as UPS, FedEx or USPS with tracking options.
Note: If you don’t use a shipping method with tracking to return an item and we do not receive the product, you may not be covered under this policy, our refund policy or our Warranty.
When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you’ve had the item, and how the item was purchased.
Refunds & Restocking Fees
If You Return
|Items as new, in original packaging with all accessories within 90 days of purchase||85% of the item’s original purchase price|
|Used items in original condition, within 90 days of purchase||75% of the item’s original purchase price|
|Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to our error – Within 1 year of sale||Up to 50% of the item’s original purchase price|
How Refunds Are Issued
Refunds are issued based on the original method of payment for the item.
The guidelines for refunds are as follows:
Time to Initiate Refund (After Return Is Received)
|Credit Card||Refund to Credit Card||1-2 Business Days|
|Cash||Refund by Check or Money Order||1-2 Business Days|
|PayPal||Refund to PayPal Account||2-3 Business Days|
|Wire or ACH||Wire or ACH to Bank Account||1-2 Business Days|
Note: In most cases, except where noted above, your refund request will be processed within the time indicated. However, for credit card and PayPal refunds, it may take 2-5 business days for it to display on your account, depending upon PayPal’s or your bank’s policies.