FREE UK Shipping VAT included

Standard shipping in the UK is included FREE in the product purchase price.

Your valued purchase is insured; a tracking number sent to you and is professionally packaged, so that it arrives in excellent condition. You may also track your order once it is processed by our customer service staff.

When will I receive my lights?

Your product will ship within 2-3 business days of ordering. We ship by DPD and insure your order for its full value. Once your order ships, you will receive an email with tracking information.

Return Policy

If you have questions about this return policy, and before you place an order, please contact us directly by one of the methods outlined on the Contacts page. Shipping and handling charges for returning items are to be paid by the buyer.

Items must be returned to us using a shipping service with tracking, such as UPS, FedEx, DHL, dpd, DX, ParcelForce or USPS fully tracked and insured. Note: If you don’t use a shipping method with tracking to return an item and we do not receive the product, you may not be covered under this policy, our refund policy or our Warranty.

Refunds

When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you’ve had the item, and how the item was purchased.

Refunds & Restocking Fees

If You Return You’ll Receive
Items as new, in original packaging with all accessories within 90 days of purchase 85% of the item’s original purchase price
Used items in original condition, within 90 days of purchase 65% of the item’s original purchase price
Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to our error – Within 1 year of sale Up to 25% of the item’s original purchase price

How Refunds Are Issued

Refunds are issued based on the original method of payment for the item. The guidelines for refunds are as follows:

Payment Method Refund Method Time to Initiate Refund (After Return Is Received)
Credit Card Refund to Credit Card 10 Business Days
Cash Refund by Check or Money Order 10 Business Days
PayPal Refund to PayPal Account 10 Business Days
Wire or ACH Wire or ACH to Bank Account 10 Business Days